Returns

Summary:

We offer a 60-day refund or exchange policy for unused items. Return shipping costs will be deducted from your refund, except for quality issues. Used or damaged items may incur additional fees.

In-depth Policy:

We have a 60-day return policy, meaning you have 60 days from receiving your item to request a return.

Eligibility for Returns:

  • Your item must be in the same condition as you received it: unopened, unused, with tags, and in the original packaging.
  • A receipt or proof of purchase is required to process a return.

Return Process: To initiate a return, please contact us at info@okeanoswatersports.com. If your return is accepted, we will provide instructions on how and where to send your package, along with a return shipping label. The cost of the return shipping label will be deducted from your refund. Items returned without prior approval will not be accepted.

For any questions regarding returns, please contact us at info@okeanoswatersports.com.

Damages and Issues:

Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, please contact us immediately so we can evaluate the issue and make it right. We will provide a return label and cover shipping costs for any quality-related issues.

Exchanges:

The quickest way to ensure you get the correct item is to return the item you have and make a separate purchase for the new item. Once the return is processed, we will issue a refund for the original purchase.

Refunds:

Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If the refund is approved, it will be processed on your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@okeanoswatersports.com.

For any further questions or concerns regarding our return and refund policy, feel free to contact us at info@okeanoswatersports.com. We're here to help!